To contact Amazon Kindle Customer Support, login to your Amazon account, go to Your Account > Manage Your Kindle and click the Help link at the top of the page.
#KINDLE FIRE CHANGE PARENTAL CONTROL PASSWORD PASSWORD#
More bad news: a screen-locked Kindle, Paperwhite or Fire can’t just be connected to your computer via USB to back up the stuff you want to save before doing a reset, either the device will remain in a ‘locked’ state, with all its content inaccessible, until you either enter the correct password or reset it. Many of them aren’t designed to save progress to the Cloud at all. If not, you can try calling Amazon Kindle Customer Support to ask if they can initiate a sync of your device from their end before you do the reset.īut note: if the only reason you’re considering asking them to sync for you is to save game app progress, you may be out of luck because game apps don’t all automatically save their progress to the Cloud like other types of content do. If you usually keep your Wi-Fi or cell connection on the device active while using it, then in all likelihood an automatic sync updated everything the last time you used the device. you’ve made since the last time your device synced to Amazon’s Cloud. It’s kind of a drag to have to do a reset because it will clear all your downloaded content and any bookmarks, annotations, etc. If you’ve previously set a parental controls lock password or screen lock passcode on your Kindle, Paperwhite or Fire and don’t remember it, unfortunately, the only way to remove the lock is to do a combination unlock/reset on the device.Īmazon does not keep any record of the personal password(s) you’ve set to lock the screen, for Parental Controls, or from within any of your password-protected apps, files or documents.
This little nugget was included in a previous DMM post, I Got A New Kindle Fire Can I Give Away My Old Kindle Or Fire?, but since many of you who don’t have plans to pass on an old device might’ve skipped that post, I figured I should break this out as a separate post.
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